Return and Refund Policy
At No Delusion Zone, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not happy with your order, we'll work with you to make it right.
Here's our return and refund policy:
Returns
- You can return any item within 30 days of delivery.
- To initiate a return, please contact us via email or phone and provide your order number, reason for return, and whether you'd like a refund or exchange.
- Please note that returns must be in their original condition, with all tags and packaging intact.
- Refunds
- Refunds will be issued in the original form of payment.
- Refunds will be processed within 5-7 business days of receiving the returned item. Please note that shipping costs are non-refundable, unless the item is defective or was sent in error.
- Exchanges
- If you'd like to exchange an item, please contact us via email or phone and provide your order number, reason for exchange, and the item you'd like to exchange it for.
- Please note that exchanges are subject to availability, and you may be required to pay any difference in price.
- Defective or Damaged Items
- If you receive a defective or damaged item, please contact us via email or phone within 3 days of delivery.
- We'll provide a replacement or refund, whichever you prefer. Exceptions
- Please note that we cannot accept returns or exchanges for personalized or customized items, unless they are defective or were sent in error.
- We also cannot accept returns or exchanges for items that have been worn, used, or altered in any way.
- Contact Us
- If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us via email or phone.
- By placing an order with No Delusion Zone, you acknowledge that you've read and understood our return and refund policy.